Job Responsibilities : Care Manager, Telephonic Nurse Assistant-2-WAH, US
Salary : 18 per hour
Company : Humana
Location : Remote
Responsibilities
- Provide accurate and appropriate non-clinical guidance
- Utilizing available resources and benefits ensure member is aware of and participating in all non-clinical programs and services offered
- Ensure members are aware system generated preventative health care services
- Educate and assist member with plan education; offer support with managing network participation by using your knowledge of members benefit plan and Humana approved resources
- Utilizing established process, identify members appropriate for nurse intervention
- Provide assistance to members experiencing access to care issue
Required Qualifications
- Excellent Computer competency skills to include the ability to utilize multiple computer systems
- Previous call center type experience
- Prior medical knowledge
- Ability to multi-task effectively- toggle, talk and type at the same time
- Professional verbal and written communication skills
- Ability to work independently, and within a team virtually
- Must have a private office with a locked door
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
Preferred Qualifications
- Associate’s degree in business or related healthcare field
- Bilingual preferred
- Minimal travel required
- Knowledge of Humana systems is a plus; previous Humana experience desired
- Familiarity with medical terminology
- Experience with insurance
- Must be able to handle member calls on a busy inbound call queue
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Apply Now – https://cutt.ly/yTl0iFF