Aetna Customer Support (College Level, No Phone Job) Apply Now – Dubai
Job Details:-
Hiring Organization:- Aetna
Employment Type:- Full Time
Work Hours:– 8 Hours
Locations:- Dubai
Jobs Description:
At Aetna , we have faith in associating the world, to and through, our worldwide center in Dubai; and in continually improving to guarantee our clients ‘Fly Better’. Aetna IT blossoms with the unique idea of innovation. Being pioneers in avionics advancement, we’re consistently at the very front, pushing limits. We’re watching out for remarkable IT experts to strengthen our situation as pioneers in the business. Leave on an excursion with the world’s biggest global carrier and become an indispensable piece of our state of the art data and innovation group as an IT Tasks and Backing Designer – Application Backing.
As an IT Tasks and Backing Designer – Application Backing, you will reestablish ordinary IT administration activities inside concurred administration levels and business needs and limit the unfriendly effect on business tasks for Aetna and Outside Clients. You will be the Single resource (SPOC) for the relegated occurrence goal and administration demands.
Join our Innovation War room (TCC) where you will act as the operational hub of our IT tasks, working every minute of every day to drive significant occurrence the board and goal. Our TCC group oversees constant specialized and business interchanges, guaranteeing quick reactions to IT emergencies and basic issues. We give specific CritSit backing to applications confronting repeating disappointments and keep up with fastidious checking of TCC tasks to maintain ideal assistance levels. On the off chance that you are energetic about settling issues and guaranteeing consistent tasks, we welcome you to apply and add to the outcome of Aetna .
Capabilities and Experience: In this job you will:
- Address client issues and settling them to offer a better support than our clients both inward and outer. Guaranteeing that the assistance gave is in line the particular subjective or quantitative targets and Key Execution Signs of the undertaking.
- Break down revealed episodes and giving answers for the clients empowering them to continue their work with least disturbance according to concurred SLO and to finish IT administration demands.
- Update the situation with an episode or administration demand in the device. To ensure that they hold forward-thinking data before activity on any occurrence or administration demand. To guarantee that the apparatus and applicable group are refreshed.
- Set assumptions for the client in light of concurred SLOs (time spans and arrangement).
- Give convenient solutions/workarounds/answers for be refreshed in the Known mistake data set for the Issue Supervisory group. To recognize repeating trouble spots and to verbalize patterns for underlying driver investigation. To liaise with issue the board to give a more long-lasting issue goal. To proactively recognize and feature issues, to lessen the chance of framework margin time for clients.
- Guarantee arrangement projects are done utilizing best acts of Task The board, as framed in the departmental Work Practices. Good Client criticism should be gotten after each undertaking.
- Liaise with merchants, IT organizers, and other IT groups to guarantee an elevated degree of framework accessibility.
- Comply with IT Approach, Norms and Systems, and the review and money guidelines.
- Keep up with the respectability of the setup things in the Design The executives Data set according to EGIT Strategy, for his mindful region
To be considered for the job, you should meet the underneath prerequisites:
- Four year certification in Data Innovation.
- 3+ Years Involvement with Data Innovation Correspondence.
- Instructional classes in correspondence, application backing and client care perspectives from a perceived merchant or preparing foundation.
- Experience in the PC and correspondence industry as a help engineer managing application support.
- Capacity to think around issues and take a gander at the more extensive picture to give arrangements through an assortment of critical thinking procedures.
- Information on involving laptops and Peripherals as well as other office apparatuses like MS Office and Standpoint.
- Administration work area and Episode The board.
- Issue The executives Foundation Tasks.
- ITIL accreditation, Information base insight (SQL/Prophet), and Application (Java)Support experience are liked.
