Aetna Work From Home Customer Service Representative

Job Summary:

 

As a Work From Home Customer Service Representative at Aetna, you will play a pivotal role in delivering exceptional customer service experiences to our members. You will handle inquiries, resolve issues, and provide information related to health care benefits and services, ensuring the highest level of satisfaction and support.

 

Key Responsibilities:

  • Respond to incoming calls and emails from members promptly and professionally
  • Identify and assess customers needs to achieve resolution in a timely manner
  • Provide accurate information on Aetna products, services, and policies
  • Process transactions and update member accounts with precision and attention to detail
  • Collaborate with internal teams to address complex inquiries or escalated issues

 

Required Skills and Qualifications:

  • Excellent communication skills, both verbal and written
  • Strong customer service orientation with a passion for helping others
  • Ability to multitask in a fast-paced environment while maintaining composure
  • Proficiency in navigating computer systems and using relevant software applications
  • Adaptability to remote work and willingness to adhere to established policies and procedures

 

Experience:

  • Previous experience in customer service or a related field preferred
  • Familiarity with health insurance terminology is a plus

 

Working Hours: This is a full-time position with flexible scheduling options available.

 

Knowledge, Skills, and Abilities:

  • Knowledge of health care benefits and insurance industry practices
  • Ability to empathize with customers and de-escalate tense situations effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and collaboratively in a remote team environment

 

Benefits:

  • Competitive salary with performance-based incentives
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Paid time off and holiday pay
  • Opportunities for career growth and development

 

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Aetna Work From Home Customer Service Representative