At Chewy, we strive to deliver the best possible customer experience in the pet industry. As an e-commerce leader specializing in pet products, we are dedicated to providing exceptional service to our customers and their furry companions. We are seeking passionate individuals to join our dynamic team as Customer Support Specialists.
Job Description:
As a Chewy Customer Support Specialist, you will play a crucial role in ensuring our customers receive outstanding service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and guiding to enhance their shopping experience. This position is remote and offers part-time hours, providing flexibility for individuals seeking a work-from-home opportunity.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product information, order status, shipping inquiries, and other related concerns.
- Troubleshoot and resolve customer issues effectively and efficiently, striving for first-call resolution.
- Navigate multiple systems and platforms to access and update customer information accurately.
- Educate customers on Chewy’s products, services, and policies to ensure a positive shopping experience.
- Collaborate with cross-functional teams to escalate complex issues and provide timely resolutions.
- Meet or exceed performance metrics, including response time, customer satisfaction, and quality standards.
- Continuously seek opportunities for process improvement to enhance the customer support experience.
Qualifications:
Other Jobs You May Be Interested In
- Technical Project Analyst
- Manager, Remote Sales Support
- Luxury Resort Travel Consultant-Work From Home
- Resort Reservations Specialist
- Idexx Entry Level Jobs No Experience Required
- Regional Field Support Manager – Central Region
- Senior IT Risk & Compliance Specialist
- Virtual Clinical Pathologist
- Sr Analyst-Prog & Proj Mgmt
- Fiber Customer Support Analyst
- Customer Service Representative and Sales Associate
- Consumer Loan Sales Representative – Wayne, United States – OneMain Financial
- Listing Support Consultant, Rentals ZRM Remote-USA
- Customer Experience Consultant, Aryeo Remote-USA
- Chewy Remote Jobs Customer support (Work From Home )
- Customer Development Manager (Remote in Texas)
- Security Engineer, Security Partnerships
- Senior Trust & Safety Investigator I
- Senior SDET
- Quality Analysis Manager Level III NDT
- NDT Application Specialist – PAUT (English & Spanish Req’d)
- Electronic Technician – ROV (Remote Operated Vehicle) & Non-Destructiv
- Remote Customer Support Representative at Hulu
- Hulu Customer Service Jobs, Hulu Entry Level Jobs, Hulu Remote Jobs Part Time
- Remote Customer Support Representative at Hulu ? US
- RN Medical Office – Neurology in Arvada, CO
- RN – Hiring Now in Aurora, CO
- Virtual Health Technician I | UCHealth | $14.00-$20.00 | Remote (USA)
- Principal Software Engineering
- Senior Director, Datacenter Lifecycle Execution
- Senior Software Engineer – Xbox Experiences & Platform Commerce (XPC) group
- Manager, Purpose Experience
- Associate Digital Designer
- Crocs Remote Jobs Work From Home (Full Time, Part Time, Entry Level)
- App Backend Engineer, Core Services (Remote – Canada)
- Account executive saas
- Sales Manager (Remote)
- Solution Architect, MES
- Executive Director of Admissions and Enrollment Management – North Shore Community College in Lynn, MA
- Security Officer, NSCC – 2 openings (per diem)
- Office of Public Guardian Legal Counsel
- Remote spanish english
- B2B Marketing Director, Kelly Education – Vacancy Global
- Entry Level-Remote Customer Service Representative
- **Virtual Cruise Specialist**
- REMOTE | Personal Vacation Planner Agent
- Remote Travel Specialist
- Casual Customer Care Specialist l (Provider Network)
- Call Center Representative, Healthcare – Remote
- HR Customer Service Rep I – REMOTE
- Sr. Analyst Learning Consultant
- Client Service Manager – Remote Work
- Client Services Manager II
- Senior Tunneling and Structure Engineering Specialist (CAHSR)
- Contract Specialist – Third Party Agreements (CAHSR)
- Senior Permitting Specialist (CAHSR)
- Marketing Strategic Projects Intern, Cambridge Investment Research, Inc.
- Senior AEGIS FCS Technician
- Manager, New Equipment & Modernization
- Specialist, FP&A
- Claim Adjusters
- Inside Auto Claim Representative Trainee
- Counsel, Product
- Excellent verbal and written communication skills.
- Strong customer service orientation with a passion for helping people.
- Ability to work independently and collaboratively in a fast-paced environment.
- Exceptional problem-solving skills with attention to detail.
- Proficiency in navigating multiple computer systems simultaneously.
- Previous customer service experience is preferred, but not required.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Access to a reliable internet connection and a quiet workspace for remote work.
Benefits:
- Competitive hourly wage with opportunities for performance-based incentives.
- Flexible part-time schedule with remote work options.
- Ongoing training and support to enhance skills and knowledge.
- Opportunities for career growth and advancement within the company.
- Employee discounts on Chewy products and services.
- Work-from-home convenience with the ability to contribute to a leading e-commerce brand.
Join Chewy and become part of a passionate team dedicated to providing exceptional customer service and making a positive impact in the lives of pets and their owners. Apply now to unleash your potential in a rewarding part-time remote role as a Chewy Customer Support Specialist!
Chewy Customer Support Specialist (Remote) – Part-Time Jobs
