Client Service Manager – Remote Work

**Job Title:** Client Service Manager – Remote Work **Company:** TIAA **Location:** Phoenix, Arizona, US **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 7

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### **Job Description:**

TIAA is seeking a highly motivated and independent Client Service Manager to join our remote team. This part-time role requires a seasoned professional with at least seven years of experience in client service or account management, preferably within the financial services sector. The ideal candidate will leverage data to inform decisions, manage client relationships, drive strategic initiatives, and enhance customer satisfaction.

### **Key Responsibilities:**

– **Client Relationship Management:** Foster and maintain strong relationships with a diverse client base. Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a seamless service experience.

– **Strategic Planning and Execution:** Collaborate with internal stakeholders to develop and implement strategic plans that align with client goals. Utilize data analysis to identify opportunities for improvement and optimize service delivery.

– **Performance Monitoring:** Analyze client performance metrics, service levels, and feedback. Prepare and present comprehensive reports on service effectiveness and client satisfaction.

– **Problem Resolution:** Proactively identify potential issues and develop effective solutions. Utilize strong decision-making skills to resolve client concerns in a timely and satisfactory manner.

– **Team Collaboration:** Work closely with cross-functional teams, including sales, operations, and marketing, to ensure alignment and effective communication to meet client needs.

– **Training and Development:** Assist in training and mentoring junior staff, providing guidance on client interactions and enhancing their skill sets to improve overall service quality.

– **Process Improvement:** Continuously evaluate existing processes and suggest enhancements to increase efficiency, reduce redundancy, and elevate the client experience.

– **Regulatory Compliance:** Ensure that all client service activities adhere to regulatory requirements and company policies, maintaining the highest standards of ethical practice.

### **Requirements:**

– **Education:** Bachelor’s degree in Business Administration, Finance, Marketing, or related field. A master’s degree is a plus.

– **Experience:** Minimum of 7 years of experience in client service, account management, or related roles within financial services or similar sectors.

– **Technical Skills:** Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word). Familiarity with data analytics tools is preferred.

– **Personality Traits:** – **Motivated:** A proactive approach to tasks with a strong drive to achieve individual and team goals. – **Independent:** Capable of working autonomously while effectively managing multiple priorities.

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– **Soft Skills:** – **Strategic Planning:** Ability to think critically and strategically about client needs and company objectives. – **Decision-Making:** Strong problem-solving skills with a knack for making sound decisions that balance client satisfaction with business objectives.

### **Benefits:**

– Paid sick leave – Gym membership – Visa sponsorship

### **Working Environment:** This position is fully remote, allowing you to leverage data to inform decisions and drive strategic initiatives from the comfort of your own workspace.

### **Application Deadline:** Please submit your application by **October 2, 2024**.

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TIAA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

Flexible

Benefits & Perks

This job has the following benefits:

Remote work flexibility