HR Customer Service Rep I – REMOTE

Job Description

(Full Time, Remote)

An HR Customer Service Representative, Level I is responsible for the first tier issues of the Contact Center functions supporting the functional towers of the Shared Business Operations (SBO).

Requirements

Experience: One (1) or more years in Contact Center Operations or a customer service and support role.
Education: High School Diploma
Computer Skills: Google Suite preferred; willingness to learn Oracle and leverage the training, reporting, and process components to excel at role. Knowledge of ticketing systems, like ServiceNow, Zendesk, Jira or similar.

Preferred

Experience: Two (2) or more years familiarity with help desk support techniques troubleshooting some technical and non-technical related support issues.
Education: Associates Degree/Bachelor’s Degree
Computer Skills: Google Suite preferred; willingness to learn Oracle and leverage the training, reporting, and process components to excel at role. Knowledge of ticketing systems, like ServiceNow, Zendesk, Jira or similar. Six Sigma

About The Opportunity

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This is a remote position

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.