Resort Reservations Specialist

*Job Description:**

Join our magical team as a Resort Reservations Specialist at Disney, where you can help create unforgettable experiences for our guests. As a part-time, remote role, this position is perfect for those who wish to bring the magic of Disney into the homes and hearts of our guests all around the world.

In this role, you will handle bookings, inquiries, and provide detailed information regarding our resorts, packages, and services. You will play a crucial part in managing reservations and offering personalized solutions that enhance the overall Disney experience.

As a Resort Reservations Specialist, you will utilize your communication skills to connect with guests via phone, email, and chat. You will ensure that every interaction is conducted with the highest level of customer service and professionalism. Your goal will be to not only meet but exceed guest expectations, ensuring their vacation planning is as magical and seamless as their stay.

Our ideal candidate is someone who is passionate about the Disney brand and is committed to providing top-tier customer service. You should be a problem solver, able to handle reservation changes, and address guest concerns with patience and empathy.

 

**Responsibilities:**

1. Manage and process resort reservations efficiently.

2. Provide accurate information about resort amenities, packages, pricing, and availability.

3. Handle customer inquiries and issues with professionalism and patience.

4. Maintain up-to-date knowledge of all Disney resorts, promotions, and events.

5. Collaborate with team members to achieve common goals and provide exceptional guest experiences.

6. Follow up on reservation details and confirmations to ensure guest satisfaction.

7. Utilize various communication tools and technology to assist guests effectively.

 

**Requirements:**

1. High school diploma or equivalent.

2. Excellent communication and interpersonal skills.

3. Proficiency in using computer systems and reservation software.

4. Ability to work flexibly, including weekends and holidays.

5. Strong organizational skills and attention to detail.

6. Passion for the Disney brand and knowledge of Disney products and services.

7. Previous experience in customer service or hospitality preferred.

 

**Educational Qualifications:**

– Minimum of a High School Diploma or equivalent is required.

– Further certifications in hospitality or customer service are a plus.

**Experience:**

– Previous experience in a reservations or customer service role is highly desirable but not mandatory.

 

**Benefits:**

– Competitive hourly wage.

– Comprehensive health and dental insurance.

– Paid training to ensure you are equipped with the knowledge to succeed.

– Paid vacations to promote work-life balance.

– Opportunities for professional development and advancement within the company.

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**Company Overview:**

Disney Resorts is a part of the larger Disney family known worldwide for its superior entertainment offerings and commitment to excellence. At Disney, we pride ourselves on creating magical experiences for all our guests. Our team members are an integral part of ensuring that each guest’s visit is as memorable as the last. Join us in making dreams come true in an environment that is not just a workplace but a magical kingdom.

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**How to Apply:**

Please submit your resume and a cover letter detailing your passion for Disney and customer service through our online application portal. We look forward to welcoming you to our team and creating magical experiences together!

 

Resort Reservations Specialist