Travel Consultant – Evening Shift – Home-based

The shift for this role is 3:30pm to Midnight ET and includes 1 weekend day.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on ## TeamAmex.

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

How will you make an impact in this role?

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
Understand our customer needs through consultation to deliver innovative and extraordinary interactions
Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand
Minimum Qualifications

1 year experience in tourism, travel, hospitality or cruise and tours
High-end customer service or sales roles experience
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals

Additional Requirements

Schedule

Anticipated Start Date: October 21, 2024
The shift for this role is 3:30pm to Midnight ET and includes 1 weekend day. Evening servicing hours may change due to business need.
This shift is eligible for a 10% shift differential / premium pay rate for hours worked at untraditional times.
Work at Home Requirements

Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date
Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)
A secure home office, located at your confirmed address of residence, free from background noise or other distractions
Work performance will not be negatively impacted by eldercare, childcare or pet care responsibilities. Home working is not a substitute for regular care providers
Other Requirements

Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii)
Salary Range: $20.00 to $28.85 hourly + bonus + benefits

Other Jobs You May Be Interested In

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

 

Travel Consultant – Evening Shift – Home-based