Job Name : Email And Chat Support
Salary : 15000 – 20000 a Months
Exp: 0 – 1 years
Company Name : Capital Street FX
Location : Remote
Qualification : Graduation
Language : English/Hindi
Job Info –
This is an exceptional growth and development opportunity for experienced Customer Service Representatives to focus on email, Chat and Voice support. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.
Essential Duties and Responsibilities : **
- Respond to customer inquiries primarily through email, Live-Chat and Voice platforms according to assigned team requirements
- Assist in the customer care, service and support for internal employees
- Provide exceptional service to customers during each interaction
- Address customer concerns and/or provide solutions
- Adhere to all company guidelines regarding the delivery of service and email support to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
Essential Job Skills: **
High school/ Senior Secondry/ graduate/ diploma or equivalent; college degree or some college preferred. At least six month in a call center setting preferred. Strong interpersonal, verbal/written communication and listening abilities required. Must have effective organizational skills. Basic computer knowledge and ability to learn in-house computer programs essential.
SALARY: 1.2-1.8 Lac per annum + Incentives.**
Working Hours: mon- sat. Day and night both shifts**
LOCATION: Gurgaon**
ADRRESS: Plot # 40, Front Ground Floor, Sector-18, Gurgaon- 122001, Adjoining Sterling Nissan, Nearest Metro: IFFCO Chowk.**
Contact Person: Deepika Visnoit : +91- 8707340116
Job Type: Full-time
Salary: ₹120,000.00 – ₹180,000.00 per year
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
Experience:
- total work: 1 year (Preferred)
Work Remotely:
- Temporarily due to COVID-19
Apply Now : +91 8707340116