Set of working responsibilities

Position Outline:

Answer patient requests through calls and additionally email, issue settle with patients and enter information into Drug store applications and merchant stages. Act as the underlying place of patient contact, both inbound and outbound connected with explicit appointed region. Show the organization's guiding principle of regard, trustworthiness, uprightness, variety, consideration and wellbeing.

Obligations

Address patient requests got straightforwardly through Kroger Wellbeing Interface phone number.

Use Drug store applications and seller stages for information section and to enhance patient consideration.

Safeguard client data as per state and government drug store regulations including HIPAA regulation and company principles.

Guarantee all errands are led with exactness and in a Client first way predictable with organization and patient strategies.

Resolve and oversee troublesome client circumstances in an expert way.

Accomplish and keep in touch place guidelines.

Act as a contact between Kroger Wellbeing and Health and the patient.

Issue settle with an objective of first contact goal.

Circle back to patient asks inside departmental rules.

Team up on staggered correspondence with patient, drug store, supplier and protection to convey thorough consideration.

Keep up with adaptability to show up on Saturday or Sunday, nights, and occasions as a feature of a standard plan for getting work done.

Should have the option to carry out the fundamental roles of this situation regardless of sensible convenience.

Capabilities

Retail insight

Call Center insight

Drug store insight

Secondary school recognition or GED

Capacity to type 35-40 words each moment

Demonstrated client care foundation

Middle Microsoft Office abilities

Solid composed and oral relational abilities with the capacity to speak with clients successfully

Capacity to coordinate and focus on various undertakings/projects

Capacity to work both freely and collectively

Solid tender loving care

Capacity to keep calm during distressing circumstances

Have dependable transportation

Capacity to pass FBI/BCI individual verification

After enlist, should pass managed, state endorsed test expected to turn into an enrolled Drug store Professional and keep up with multi-state licensure as characterized by unambiguous relegated errands

Get Public Drug store Professional Confirmation in no less than a year from enlist date

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