Position Rundown:

Liable for its conveyance administration work area and related help administrations for the client local area across a predetermined domain/district/undertaking. Techniques for conveyance will remember for through phone, email and far off clients.

In general Liabilities:

(This position may exclude the recorded obligations in general, nor do each of the recorded models incorporate all errands which might be tracked down in this grouping.)

Goes about as the underlying resource for calls, tagging and messages from inward staff and client in regards to IT issues and questions

Getting, logging and overseeing calls from inside staff through phone, ticket and email

First line support - investigating of IT related issues of programming , equipment PCs, computers and Printers

Investigate fundamental organization issues

Heighten unsettled calls to the framework support group and back end group

Take responsibility for issues and follow up the situation with issues for the benefit of the client and impart progress sooner rather than later

Keep a serious level of client care for all help inquiries and stick to all assistance the executives standards

Network frameworks activities

Windows Promotion/network coordinated effort, The board of access the executives across spaces/authoritative frameworks and compromise

RSA/remote access arrangement/activity

Refreshing Job Lattice Tracker

Refreshing different trackers like RACF id, Representative Status Change and so forth.

Month to month update of Client Review Report

Sending Day to day writes about open tickets, wireshark, MRTG and so forth

Takes responsibility for Seriousness Issues/Blackouts

Impart progress and follow up on time to the Tasks and mindful care groups

Mentioning RCA/RFO from the dependable care group

Work Necessities:

An ITIL capability is ideal yet not fundamental

MCP confirmation would be alluring

Experience in Windows 7 or more Working Framework and essential Promotion/GPO the board.

Occurrence The executives experience - Overseeing episodes including business assumptions and correspondence

Demonstrative and logical abilities for programming and general application information

Fundamental Client and Security Gathering Dynamic Index organization

Solid information on different operating system and programming like Windows 7, Windows 10, MS Office Suite (Word, Succeed, PowerPoint, Visio, Access and Venture)

Experience with utilizing and investigating Standpoint 2013 inside an organization climate (consents, schedule sharing, designation)

Fundamental PC capacities with the comprehension of wording and usefulness.

Fundamental Involvement in VOIP applications and working experience, Cisco IPCC, CM, AVAYA or Angle

Experience with network checking instruments like Solarwinds.

Brilliant correspondence and show abilities - composed, verbal and phone way

Brilliant authoritative abilities

Demonstrated critical thinking and investigating abilities, working with the proficient and viable ID of issues and use of suitable arrangements.

School/Partners Certification or Four year college education in related field

Least of 2 years of involvement with a specialized help climate or comparable job

Self-persuaded achiever who acquires fulfillment from giving superb client care demonstrated history in accomplishing consumer loyalty and end-client fulfillment

Capacity to perform multiple tasks - Need to get a move on; keep an uplifting outlook

Teleperformance Tagger Jobs (Online Application, Entry Level) - India (RG)