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Job Name : Customer Service

Salary : 15000 – 20000 a Months

Exp:  0 – 2 years

Company Name : NatWest Group

Location : Gurgaon, Haryana

Qualification : Graduation

Language : English/Hindi

Job Info –

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst

  • In this customer centric role, you’ll deliver successful outcomes for your customers by understanding their needs and investigating their queries
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank

What you’ll do

As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

  • Authorising and investigating all transactions to defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be enhanced to improve the customer experience

The skills you’ll need

In order to excel in this role, you’ll need great customer service skills and at least two years’ experience in a customer-focused role. You’ll bring this together with your knowledge of our customers and the services we provide, and a proven ability to work well in a fast-paced environment.

You’ll also demonstrate:

  • Great organisational skills
  • Excellent communication skills, with the ability to write simply and person-to-person
  • Good interpersonal skills

Experience in blog or content writing would be ideal, or experience in a similar role where you’ve exercised and demonstrated your writing abilities.

Apply Now :

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