Technician Technical Support In Dell Technologies

Job Title: Technician Technical Support

Salary Package: 20,000-25,000 a month

Work Exp: 0-5 years

Company Name: Dell Technologies

Job Location: Bengaluru, Karnataka

Qualification Required: Graduate

Language: English/Hindi

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technician on our Technical Support team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Key Responsibilities:

As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Provide first level Support on Dell supplied products and/or peripherals
  • Assign incidents in line with documented guidelines and procedures
  • Demonstrate good judgment in analyzing information to make routine decisions.
  • Handle inbound calls, emails, and web interface to support existing and new customers.
  • Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
  • Be compliant and adhere to process design as per the management decision.
  • Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
  • Understand the administrative and operational requirements of the job.
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Apply Now https://indeedhi.re/3kB4lK7

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