UnitedHealth Group Remote Jobs Entry Level $22 An Hour
About Jobs : Appeals Representative
Salary : $22/Hour
Qualification : Graduation
Experience : 2 Years
Full Job Description
In the event that you are situated in California, you will have the adaptability to telecommute* (telecommute) as you take on a few extreme difficulties.
We should discuss tact. We should discuss exactness. We should discuss how UnitedHealth Group turned into a Fortune 10 organization pioneer in medical services. We did it by attempting to turn into an undisputed forerunner in making quality assistance and assisting with working on the existences of millions. Presently, here’s where you come in. You can expand on your critical thinking abilities by getting a sense of ownership with looking into, exploring, researching and triaging claims that were denied to decide their right status. You’ll drive the activity and speak with suitable gatherings in regards to requests and complaint issues. Thusly, we’ll give you the incredible preparation, backing and open doors you’d anticipate from a Fortune 10 organization.
This position is full-time (40 hours/week) Monday – Friday. Representatives are expected to have adaptability to work any of our 8-hour shift plans during our ordinary business long periods of (8:00am – 5:00pm). It very well might be essential, given the business need, to work periodic additional time.
*All Telecommuters will be expected to stick to UnitedHealth Group’s Telecommuter Policy.
Essential Responsibilities:
Exploration and resolve composed protests put together by shoppers and doctors/suppliers
Guarantee grievance has been sorted accurately
Acquire extra documentation expected for case audit
Survey case to decide whether audit by clinician is required
Render choice for non-clinical grumblings utilizing sound, truth based independent direction
Complete vital documentation of definite requests or complaint assurance utilizing suitable layouts
Impart allure or complaint data to individuals or suppliers and inner/outside parties inside the required time spans
This is a difficult job with serious effect. You’ll serious areas of strength for require abilities and the capacity to actually associate with different divisions to acquire unique cases handling subtleties. You’ll likewise have to actually draft correspondence that makes sense of the case goal/result as well as following stages/activities for the part.
You’ll be compensated and perceived for your exhibition in a climate that will challenge you and provide you clear guidance on the stuff to prevail in your job as well as give advancement to different jobs you might be keen on.
Required Qualifications:
Secondary school certificate/GED (or higher) OR comparable long stretches of work insight
1+ long periods of involvement examining and tackling client issues OR 1+ long stretches of work insight in a connected climate (for example office, managerial, administrative, client support, and so forth) involving telephones and PCs as the essential work devices
Capability with PC and Windows PC applications, which incorporates the capacity to explore and learn new and complex PC framework applications
Interview Question and Answers for Appeals Representative
- Tell me a little about yourself.
- What does customer service mean to you?
- Are you a team player?
- What are your biggest strengths and weaknesses when interacting with a customer?
- How do you keep cool in a stressful situation?
- What do you do when you don’t know the answer to a question?
- What motivates you?
- Why do you think you would be a good fit for this position?
- What skills do you have that will be useful in this job?
- What attracted you to this position?
- Why should we hire you?
- Can you tell me about your previous customer service experience?
- Can you talk me through what you do after answering a customer’s query?
- Describe a time when you provided high-quality customer service.
- Tell me about a situation where you had to solve a difficult problem.
- Describe a time when you made a mistake at work and how you handled it.
- What’s important to you in the workplace?
